Legal
Privacy Policy
Last updated: October 2026
The short version: we collect what we need to run your account and the Marketplace. We do not sell your data, run ads, or use third-party tracking. Your shipping address is encrypted, seen only by the seller on that order, and deleted 30 days after the shipment finishes. Your ID image is deleted once we have reviewed it.
1. Who we are and what this covers
98 Ticker is operated by LoveLee Media Group, LLC ("we", "us"), 2010 El Camino Real #338, Santa Clara, CA 95050. This policy explains what personal information we collect through the 98 Ticker website and app, what we do with it, who can see it, and the choices you have. It applies to everyone who uses the Service, including visitors to the public pages.
2. What we collect
| Information | What it includes | Why we need it |
|---|---|---|
| Account | Username; a securely hashed password (we cannot read it); email address (needed for some features); plan; join date; last-seen date; your referral code and who referred you; the IP address you signed up from. | To create and secure your account, send the messages you ask for, run referrals, and spot referral abuse (the signup IP is used only for that). |
| Your collection | Watch list, inventory, what you paid and when, notes, lots, consignment records, preferences and alert settings, your alert inbox. | It is the core of the product. |
| Marketplace listings | Title, issue, grade, grader, certification number, condition notes, photos, price, where you ship, status. | To show your listings to other members. |
| Offers and messages | Offers, counters, and messages between you and another member. | To let you deal with each other. If a conversation is reported, our team can read it to review the report. |
| Shipping information | As a buyer: your name, street address, city, region, postal code, country and, if you give one, a phone number. As a seller: carrier and tracking number, and whether you said it was insured and signature-confirmed. | So the seller can ship your order and you can follow it. See "Shipping addresses" below. |
| Feedback and your member page | Ratings you give and receive, tags, comments, replies; the date you joined; badges; counts of ratings and completed deals; your active listings; for Pro members, storefront text and banner choice. | To build trust between members. |
| Forum and Cred | Posts, replies, votes, Ticker Cred, streaks, and referral activity. | To run the forum and rewards. |
| Support and safety | Messages with us, reports you make or that are made about you, blocks, moderation notices and appeals, strikes and suspensions. | To help you and keep the Service safe. |
| ID verification (optional) | A photo of your government-issued ID and your username. | Only to decide your verification request. See "Retention". |
| Payments | Your Stripe customer ID, subscription status, plan, and purchase records for promoted listings and verification. We do not receive your card number. | To manage your plan and purchases. |
| Technical | Standard web-server logs kept by our hosting provider (IP address, browser, pages, times); a session cookie; small items in your browser storage; anonymous landing-page counts. | To run and secure the Service. See "Cookies". |
3. Who can see what
| Information | Who can see it |
|---|---|
| Your username, member-since date, badges, feedback counts, public ratings and comments, active listings, forum posts | Other members (and, for listings and member pages, anyone with the page). |
| Your shipping address and phone for an order | Only the seller on that order, and you. Never in an alert or email. Not shown to our admins in the app. |
| Offers and messages | The members in the conversation. Our team can read a conversation that is reported. |
| Your collection, purchase prices, lots and consignment records | Only you (and our admins, if needed to fix a problem or investigate abuse). |
| Your email address | Only you and us. Other members cannot see it. |
| Your ID image | Only our admin reviewer, until we decide and delete it. |
4. How we use information
- To provide, secure and improve the Service, including the Marketplace, shipping hand-off, feedback, and the forum.
- To send messages you need (account, password reset, offers and sales, shipping, support) and alerts you turn on.
- To process payments and manage subscriptions through Stripe.
- To prevent fraud, abuse and rule-breaking, enforce our Terms, and respond to reports and legal requests.
- To understand, in aggregate, how the public pages and the Service are used.
We do not use your information for advertising, and we do not sell it.
6. Shipping addresses
A buyer enters an address for one sale. It is encrypted in our database, visible only to the seller on that sale, and never included in an alert or email. We delete it 30 days after the shipment finishes: after the buyer confirms receipt, after the shipment is cancelled, or, if the buyer never confirms, 30 days after it was marked shipped. We keep the record of the shipment (item, carrier, tracking number, dates) without the address. A seller who copies an address is required by our Terms to use it only for that order.
8. How long we keep it
| Information | How long |
|---|---|
| Account and collection data | Until you delete your account (Settings → Delete account), or we remove an abusive or inactive account. |
| Shipping addresses | 30 days after the shipment finishes (see above). |
| ID images | Deleted as soon as we approve or reject the request. We keep only the result, the reviewer and the date. |
| Offers, messages and shipment records | While the accounts involved exist, and afterward where needed for safety, fraud prevention, and record-keeping. |
| Feedback, messages and forum posts | They are part of other members' records, so they stay when you delete your account, shown as "Deleted member" instead of your username. |
| Deleted accounts | Your profile, collection, listings, photos, watch list and addresses are deleted 7 days after you confirm. We keep a log line with no personal information (a hash of the username and the date) and retire the username so it cannot be reused. |
| Support and moderation records | As long as needed to resolve the matter and keep a record of it. |
| Payment and tax records | As long as the law requires (typically several years). |
| Anonymous landing-page counts | Indefinitely. They contain no personal information. |
9. Security
We hash passwords, encrypt shipping addresses, limit who can reach private data, and keep ID images in a private location. No system is perfectly secure, so we cannot promise absolute security. Choose a strong password and tell us at support@98ticker.com if you think your account has been misused.
10. Your choices and rights
You can view and edit most of your information in Settings, and you can turn alerts and emails on or off.
Delete your account yourself: go to Settings → Delete account and confirm with your password. The deletion runs 7 days after you confirm, so you can change your mind: log in and choose Cancel deletion, or we will email you a reminder of the date. If a sale or shipment is still in progress we ask you to finish it first, because the other member is waiting on it. When it runs: your profile, collection, lots and consignment records, watch list, alerts, listings and listing photos, storefront and settings are deleted; pending offers are declined; every shipping address and phone number tied to your orders is wiped; and any Pro subscription is cancelled (no refund) and your name and email are cleared from our payment processor. Feedback, messages and forum posts you exchanged with other members, sold-listing and shipment history (without addresses), and records of reports and moderation stay, shown as "Deleted member" instead of your username, because they are also other people's records. Your username is retired and cannot be registered again. Payment records are kept by our payment processor as the law requires.
You can also ask us to access or correct your information, or to delete your account, by emailing support@98ticker.com from the address on your account or by writing through Settings → Support. We will confirm your identity first and respond within 45 days. We may keep information we need to meet legal obligations or prevent fraud.
11. California privacy notice
If you live in California, you can ask us to tell you what personal information we collect and how we use it, to give you a copy, to correct it, and to delete it, and you will not be treated worse for asking. In the past 12 months we collected these categories: identifiers (username, email, IP address at signup, shipping name and address); commercial information (plan, purchases of promoted listings and verification, Marketplace activity); internet and device information (server logs, session cookie); approximate location only as a shipping address or country; and, if you verify your identity, a government ID image, which is sensitive personal information we use only to review your request and then delete. We obtained it from you and from your use of the Service, and disclosed it to the service providers and other members described above.
We do not sell personal information and we do not share it for cross-context behavioral advertising, so there is nothing to opt out of; if that changes we will tell you first. We honor Do Not Track and Global Privacy Control signals for the one place we count visits (our public landing page). California residents may also ask which categories of personal information we have disclosed to third parties for their direct marketing (California "Shine the Light"); we do not make such disclosures. To make a request, use the contact details below. You may use an authorized agent; we will ask for proof of their authority and your identity.
12. Where information is processed
98 Ticker is operated from the United States, and information is processed and stored there. If you use the Service from another country, you are sending information to the United States.
13. Children
98 Ticker is for adults. You must be at least 18, or the age of majority where you live. We do not knowingly collect information from anyone younger, and we will delete it if we learn we have.
14. Changes to this policy
We may update this policy. If a change is material we will tell you by email or in the app and update the date above before it takes effect.
15. Contact us
LoveLee Media Group, LLC, 2010 El Camino Real #338, Santa Clara, CA 95050. Email support@98ticker.com. Telephone (408) 202-5620. You can also write to us from Settings → Support.